Terms and Conditions

Website Terms and Conditions

Last Updated: 30 June 2026

These Website Terms and Conditions (“Terms”) govern your access to and use of the websites, online services, educational resources, and related offerings operated by Symbiosis Communications, Inc., doing business as Symbiosis Coaching (“Symbiosis Coaching,” “Company,” “we,” “our,” or “us”).

Please read these Terms carefully before using our website or services.

By accessing or using our website, registering for a webinar, requesting information, creating an account, purchasing a program, accessing our online campus, or otherwise using any of our services, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree with these Terms, you should not access or use our website or services.

These Terms apply to all visitors, prospective students, students, alumni, customers, and other users of our website and online services.

Our website and educational services are intended for individuals who are at least 18 years of age.

By using our website, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding agreement.

We may revise these Terms from time to time to reflect changes in our business, technology, legal requirements, or services.

When material changes are made, we will update the “Last Updated” date at the top of this document.

Your continued use of the website after revised Terms become effective constitutes your acceptance of the updated Terms.

Symbiosis Coaching provides educational programs and related services, including but not limited to:

  • Coach certification programs;
  • Executive coaching education;
  • Organizational development coaching programs;
  • NLP training;
  • Leadership development;
  • Live and recorded webinars;
  • Mentoring;
  • Continuing education;
  • Educational articles and resources;
  • Online learning materials; and
  • Other educational products and services.

Descriptions of programs are provided for informational purposes. We reserve the right to modify, update, discontinue, or replace programs, instructors, schedules, course content, delivery methods, or related services without prior notice, provided that such changes do not materially reduce the value of services already purchased.

The information provided through our website, webinars, online campus, educational materials, and programs is intended solely for educational and informational purposes.

Nothing on our website or in our educational materials constitutes legal, financial, tax, accounting, medical, psychiatric, psychological, therapeutic, or other professional advice.

Participation in our programs does not establish a therapist-client, physician-patient, attorney-client, financial advisor-client, or similar professional relationship.

Users are responsible for seeking qualified professional advice appropriate to their individual circumstances.

Individual outcomes from educational programs vary significantly.

While our programs are designed to provide knowledge, skills, and practical tools, Symbiosis Coaching does not guarantee:

  • Employment;
  • Business success;
  • Coaching income;
  • Client acquisition;
  • Professional advancement;
  • Certification by any third-party organization;
  • Credential approval;
  • Financial results; or
  • Any other specific outcome.

Your success depends upon many factors beyond our control, including your own efforts, experience, abilities, market conditions, and professional decisions.

Testimonials appearing on our website or marketing materials reflect individual experiences and should not be interpreted as guarantees of future performance or results.

All content made available through our website and services is the property of Symbiosis Communications, Inc. or its licensors and is protected by applicable copyright, trademark, and other intellectual property laws.

Protected content includes, without limitation:

  • Course manuals;
  • Student workbooks;
  • Videos;
  • Recorded classes;
  • Slide presentations;
  • Graphics;
  • Logos;
  • Trademarks;
  • Course curricula;
  • Assessments;
  • Quizzes;
  • Downloadable resources;
  • Articles;
  • Website text;
  • Software;
  • Audio recordings;
  • Educational methodologies; and
  • Other proprietary materials.

Except as expressly permitted by these Terms or applicable law, no content may be copied, reproduced, distributed, publicly displayed, modified, translated, reverse engineered, or exploited without the prior written consent of Symbiosis Communications, Inc.

Access to course materials grants you a limited, non-exclusive, non-transferable, revocable license for your personal educational use only. No ownership rights are transferred to you.

You agree to use our website and services only for lawful purposes.

You agree not to:

  • Violate any applicable law or regulation;
  • Attempt unauthorized access to our systems or accounts;
  • Interfere with the operation or security of our website;
  • Upload malicious software or harmful code;
  • Misrepresent your identity;
  • Impersonate another individual or organization;
  • Use automated tools to scrape or harvest website content without permission;
  • Circumvent access controls or security measures;
  • Disrupt educational activities or online classes;
  • Use our services in any manner that infringes the rights of others.

We reserve the right to suspend or terminate access to our website or services if we reasonably believe these Terms have been violated.

Website Terms and Conditions

Part 2 – Student Accounts, Online Campus, Intellectual Property, AI, Payments & Third-Party Services

Certain features of our website and educational services require the creation of a student or user account.

When creating an account, you agree to:

  • Provide accurate and complete information;
  • Keep your information current;
  • Maintain the confidentiality of your username and password;
  • Notify us promptly of any unauthorized use of your account;
  • Accept responsibility for all activity occurring under your account.

You may not share your login credentials with any other person.

Your account is personal to you and may not be sold, transferred, sublicensed, or otherwise made available to another individual without our prior written permission.

We reserve the right to suspend or terminate accounts used in violation of these Terms or our Enrollment Agreement.

Enrollment in a Symbiosis Coaching program provides you with a limited, revocable, non-exclusive, non-transferable license to access the educational materials associated with the program in which you are enrolled.

Unless expressly stated otherwise, enrollment does not transfer ownership of any intellectual property.

Access to educational materials may be limited by:

  • Program duration;
  • Enrollment status;
  • Payment status;
  • Licensing restrictions;
  • Course availability;
  • Technical requirements.

We reserve the right to modify, replace, update, or retire educational materials in order to maintain program quality, improve content, comply with accreditation standards, or respond to changes in professional practice.

Students using our online campus agree to:

  • Respect fellow students and instructors;
  • Maintain the confidentiality of information shared by classmates during educational activities;
  • Use the online campus solely for educational purposes;
  • Refrain from posting unlawful, abusive, defamatory, discriminatory, or offensive material;
  • Respect the intellectual property rights of Symbiosis Coaching and other users;
  • Follow instructions provided by instructors and administrators.

We reserve the right to remove content or suspend access when necessary to maintain a safe, respectful, and productive learning environment.

Many Symbiosis Coaching programs include live virtual classes, mentoring sessions, demonstrations, workshops, and webinars.

Certain sessions may be recorded for educational and administrative purposes.

By participating in live sessions, you acknowledge that:

  • Your name may appear to instructors and other participants;
  • Your voice, video, chat messages, or shared materials may be included in recordings if you choose to participate using those features;
  • Recordings may be made available to enrolled students for educational review;
  • Recordings remain the property of Symbiosis Communications, Inc.

Except with our prior written permission, you may not:

  • Record classes;
  • Download recordings where downloads are not provided;
  • Redistribute recordings;
  • Post recordings online;
  • Sell recordings;
  • Edit recordings;
  • Share recordings outside authorized educational use.

Unauthorized recording or distribution of course content may result in suspension or termination of your access and may constitute copyright infringement.

All educational materials, websites, software, graphics, videos, manuals, presentations, assessments, methodologies, trademarks, logos, written materials, downloadable resources, and other content provided by Symbiosis Coaching are owned by Symbiosis Communications, Inc. or its licensors.

These materials are protected by United States and international intellectual property laws.

Except as expressly permitted by us in writing, you may not:

  • Copy or reproduce course materials;
  • Upload course materials to file-sharing websites;
  • Distribute manuals or workbooks;
  • Republish videos;
  • Translate materials for commercial distribution;
  • Create derivative works based on our proprietary content;
  • Remove copyright notices;
  • Commercially exploit any course materials.

Limited printing or downloading of materials expressly provided for student use is permitted solely for your personal educational purposes.

Symbiosis Coaching may provide educational resources that discuss or incorporate artificial intelligence technologies.

Unless expressly authorized in writing, you may not:

  • Upload substantial portions of our proprietary course materials to publicly available artificial intelligence platforms for the purpose of reproducing, redistributing, or commercializing our content;
  • Use our educational materials to train or improve publicly available AI models;
  • Represent AI-generated summaries or adaptations of our proprietary materials as original Symbiosis Coaching content;
  • Remove copyright or ownership notices from materials generated from or based upon our proprietary content.

Nothing in this section prohibits reasonable personal note-taking or the use of generally available AI tools for your own private study, provided such use does not infringe our intellectual property rights or violate applicable law.

If you submit comments, feedback, testimonials, discussion posts, assignments, or other content through our website or online campus, you retain ownership of your original content.

However, by submitting such content, you grant Symbiosis Communications, Inc. a non-exclusive, worldwide, royalty-free license to use, reproduce, display, distribute, and adapt the content as reasonably necessary to:

  • Operate our educational services;
  • Administer programs;
  • Provide student support;
  • Improve educational offerings;
  • Maintain the online campus.

We will not publish testimonials, success stories, or identifiable student work for marketing purposes without appropriate consent where required by applicable law.

You represent that any content you submit does not infringe the rights of others or violate applicable law.

Tuition, fees, and other charges are due in accordance with the payment terms applicable to your purchase.

Payments may be processed through trusted third-party payment providers.

You agree to provide accurate billing information and authorize the processing of payments associated with your purchases.

Failure to make required payments may result in suspension of access to educational services until payment obligations are satisfied.

Refunds are governed by the Symbiosis Coaching Refund Policy in effect at the time of purchase.

The current Refund Policy is incorporated into these Terms by reference and forms part of your agreement with Symbiosis Communications, Inc.

Nothing in these Terms modifies any refund rights expressly provided under applicable law.

Our website and educational services may integrate with or rely upon third-party providers for services such as:

  • Video conferencing;
  • Payment processing;
  • Appointment scheduling;
  • Customer communications;
  • Customer relationship management;
  • Artificial intelligence assistance;
  • Analytics;
  • Cloud hosting;
  • Email delivery.

These services are provided by independent third parties and are governed by their respective terms and privacy practices.

Symbiosis Coaching is not responsible for the policies, availability, or content of third-party services beyond the obligations imposed by applicable law.

Our website may contain links to websites operated by third parties.

These links are provided for convenience and informational purposes only.

Symbiosis Coaching does not control, endorse, or assume responsibility for the content, accuracy, privacy practices, products, or services offered by third-party websites.

Accessing third-party websites is at your own risk, and you should review their applicable terms and privacy policies before using those services.

Part 3 – Disclaimers, Liability, Arbitration & General Legal Provisions

Your use of the Website, online campus, educational programs, webinars, downloadable materials, and related services is at your own risk.

To the fullest extent permitted by applicable law, Symbiosis Communications, Inc. provides its Website and services on an “as is” and “as available” basis.

Except as expressly stated in a written agreement signed by Symbiosis Communications, Inc., we make no representation or warranty regarding:

  • Continuous availability of the Website or online campus;
  • Error-free operation;
  • Uninterrupted access;
  • Accuracy or completeness of information;
  • Compatibility with your equipment or software;
  • Freedom from viruses or other harmful components; or
  • Results obtained through the use of our educational programs.

No oral or written advice provided by Symbiosis Coaching creates any warranty unless expressly stated in writing.

Nothing in these Terms excludes warranties that cannot legally be excluded under applicable law.

Symbiosis Coaching provides educational services designed to develop coaching knowledge and professional skills.

Our programs are not intended to replace professional legal, financial, accounting, tax, medical, psychiatric, psychological, or therapeutic advice.

Students remain solely responsible for:

  • Their professional decisions;
  • Coaching practices;
  • Business operations;
  • Compliance with applicable laws and ethical standards;
  • Obtaining any licenses, certifications, or credentials required for their profession.

Completion of a Symbiosis Coaching program does not guarantee employment, income, client acquisition, professional certification, or any particular business or personal outcome.

To the fullest extent permitted by applicable law, Symbiosis Communications, Inc., its directors, officers, employees, instructors, contractors, affiliates, licensors, and service providers shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to:

  • Your use of the Website;
  • Participation in educational programs;
  • Access to or inability to access the online campus;
  • Technical interruptions;
  • Loss of data;
  • Loss of profits;
  • Loss of business opportunities;
  • Loss of goodwill;
  • Third-party services;
  • AI-generated responses; or
  • Reliance on educational content.

To the fullest extent permitted by law, our total aggregate liability for any claim arising out of or relating to these Terms or our services shall not exceed the total amount paid by you to Symbiosis Communications, Inc. for the specific program or service giving rise to the claim during the twelve (12) months preceding the event giving rise to the claim.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

You agree to defend, indemnify, and hold harmless Symbiosis Communications, Inc., its officers, directors, employees, contractors, instructors, affiliates, licensors, successors, and assigns from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

  • Your violation of these Terms;
  • Your misuse of the Website or services;
  • Your infringement of intellectual property rights;
  • Content you submit;
  • Your violation of applicable laws or regulations; or
  • Your negligent or wrongful conduct.

This obligation survives termination of these Terms.

We reserve the right, in our sole discretion, to suspend or terminate your access to the Website, online campus, educational programs, or related services if we reasonably believe that you have:

  • Violated these Terms;
  • Violated our Enrollment Agreement;
  • Infringed our intellectual property rights;
  • Shared unauthorized access credentials;
  • Engaged in unlawful, abusive, fraudulent, or disruptive conduct;
  • Failed to satisfy applicable payment obligations; or
  • Otherwise acted in a manner that materially interferes with the operation of our educational services.

Termination of access does not automatically entitle a user to a refund. Refund eligibility, if any, will be determined in accordance with the applicable Refund Policy and Enrollment Agreement.

Symbiosis Communications, Inc. shall not be liable for any delay or failure to perform its obligations resulting from events beyond its reasonable control, including but not limited to:

  • Natural disasters;
  • Severe weather;
  • Fire;
  • Flood;
  • Pandemic or public health emergency;
  • War;
  • Terrorism;
  • Civil unrest;
  • Labor disputes;
  • Government action;
  • Internet outages;
  • Utility failures;
  • Cybersecurity incidents;
  • Failures of third-party service providers.

In such circumstances, we will make commercially reasonable efforts to restore services or provide reasonable alternatives where appropriate.

These Terms shall be governed by and interpreted in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of law principles.

Except where prohibited by applicable law, any dispute, claim, or controversy arising out of or relating to these Terms, the Website, our educational programs, or the relationship between you and Symbiosis Communications, Inc. shall first be addressed through good-faith informal discussions.

If the dispute cannot be resolved informally within thirty (30) days, it shall be resolved by binding arbitration administered in the Commonwealth of Massachusetts in accordance with the applicable arbitration rules in effect at the time the arbitration is initiated.

The arbitrator shall have exclusive authority to resolve disputes relating to the interpretation, applicability, enforceability, or formation of these Terms, except as otherwise provided by law.

Judgment on the arbitration award may be entered in any court having jurisdiction.

Nothing in this section prevents either party from seeking temporary or preliminary injunctive relief from a court of competent jurisdiction to protect intellectual property, confidential information, or other rights requiring immediate protection.

To the fullest extent permitted by applicable law, you and Symbiosis Communications, Inc. agree that any dispute shall be resolved solely on an individual basis.

Neither party may bring or participate in a class action, consolidated action, representative action, or private attorney general action unless applicable law prohibits such a waiver.

If a court determines that this class action waiver is unenforceable with respect to a particular claim, only that portion shall be severed, and the remainder of these Terms shall remain in effect.

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

Any invalid provision shall be interpreted, to the extent possible, in a manner that most closely reflects the original intent while remaining enforceable.

No failure or delay by Symbiosis Communications, Inc. in exercising any right under these Terms shall constitute a waiver of that right.

Any waiver must be in writing and signed by an authorized representative of Symbiosis Communications, Inc.

These Terms, together with our Privacy Policy, Refund Policy, Enrollment Agreement (where applicable), and any additional written agreements between you and Symbiosis Communications, Inc., constitute the entire agreement between you and us regarding your use of the Website and related services.

These documents supersede all prior or contemporaneous understandings relating to the Website and online services, except as expressly provided in a separate written agreement.

Questions regarding these Terms may be directed to:

Symbiosis Communications, Inc.
1 Hemingway Street
Shrewsbury, MA 01545
United States

Email: support@symbiosiscoaching.com

Copyright Notice

© [Year] Symbiosis Communications, Inc. All rights reserved.

All trademarks, service marks, logos, course names, educational materials, manuals, videos, presentations, graphics, text, downloadable resources, and other intellectual property displayed on this Website are owned by Symbiosis Communications, Inc. or used under license.

No portion of this Website or our educational materials may be copied, reproduced, distributed, transmitted, displayed, published, licensed, or otherwise exploited without our prior written permission, except as expressly permitted by applicable law or these Terms.