Welcome to Symbiosis Coaching, a brand of Symbiosis Communications, Inc. (“Symbiosis Coaching,” “Company,” “we,” “our,” or “us”).

We are committed to protecting your privacy and safeguarding the personal information you entrust to us. Whether you are exploring our coach training programs, registering for a webinar, enrolling in one of our certification programs, accessing our online learning campus, or simply visiting our website, we believe you deserve transparency regarding how your information is collected, used, stored, and protected.

This Privacy Policy explains our privacy practices whenever you interact with us through:

• Our websites;
• Webinar registration pages;
• Online applications;
• Enrollment forms;
• Student portals and online campus;
• Live and recorded virtual classes;
• Email communications;
• Telephone and SMS communications;
• Artificial intelligence (AI) tools and chat assistants;
• Social media platforms;
• Customer support; and
• Any other products or services offered by Symbiosis Communications, Inc.
  
  

Our goal is to collect only the information that is reasonably necessary to provide exceptional educational services, improve your experience, communicate effectively, comply with legal obligations, and continuously enhance our programs.

We recognize that privacy laws differ around the world. Accordingly, we strive to comply with applicable privacy regulations, including, where applicable:

• The General Data Protection Regulation (GDPR)
• The UK GDPR
• The California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA)
• Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
• Other applicable privacy and consumer protection laws in the jurisdictions in which we operate
  
  

Nothing in this Privacy Policy is intended to reduce any rights that you may have under applicable law.

Symbiosis Coaching is operated by:

Symbiosis Communications, Inc.

1 Hemingway Street
Shrewsbury, Massachusetts 01545
United States

Symbiosis Coaching provides professional coach education, leadership development, executive coaching training, life coach certification, organizational development coaching, NLP training, continuing education, mentoring, webinars, educational resources, and related services to students throughout the world.

This Privacy Policy applies to all personal information collected through:

• www.symbiosiscoaching.com
• Our landing pages
• Webinar registration forms
• Student enrollment forms
• Student portal and online campus
• Email communications
• Customer service interactions
• Marketing campaigns
• Surveys
• AI-powered chat assistants
• Telephone calls
• SMS messages
• Live and recorded online classes
• Other services operated by Symbiosis Communications, Inc.
  
  

This Privacy Policy does not apply to third-party websites or services that we do not control, even if they are linked from our website. We encourage you to review the privacy policies of those third parties before providing them with your personal information.

By accessing our website, registering for our programs, submitting your information, creating an account, enrolling in a course, participating in a webinar, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy.

Where required by law, we will obtain your consent before collecting or processing certain categories of personal information.

If you do not agree with this Privacy Policy, you should discontinue use of our website and services.

Our website and services are intended for individuals who are at least 18 years of age.

We do not knowingly collect personal information from children under the age of 18.

If we become aware that information has been submitted by someone under the age of 18 without appropriate legal authorization, we will take reasonable steps to delete that information as required by applicable law.

For purposes of this Privacy Policy:

Personal Information means information that identifies, relates to, describes, or could reasonably be linked to an identifiable individual.

Sensitive Personal Information means information that receives additional protection under applicable privacy laws.

Processing means any operation performed on personal information, including collecting, storing, organizing, using, sharing, transferring, or deleting information.

Student means any individual enrolled in one or more Symbiosis Coaching educational programs.

Prospective Student means any individual who requests information regarding our programs or services.

Visitor means anyone browsing our website without creating an account or enrolling.

Online Campus refers to the secure learning environment through which students access course materials, recordings, assignments, and educational resources.

Services means all educational programs, coaching services, mentoring, webinars, online learning, events, digital resources, AI tools, websites, applications, and related offerings provided by Symbiosis Communications, Inc.

The information we collect depends on how you interact with us.
A. Information You Provide Directly

You may voluntarily provide information such as:

• Name
• Email address
• Telephone number
• Mailing address
• Country of residence
• Time zone
• Employer
• Professional title
• Coaching interests
• Educational background
• Payment information (processed securely by third-party payment providers)
• Program selections
• Survey responses
• Communications with our staff
• Customer support inquiries
• Webinar registrations
• Student assignments
• Coaching exercises
• Discussion forum participation
• Feedback and reviews
  
  

You may also provide additional information when applying for certification, requesting mentoring, participating in coaching demonstrations, or communicating with instructors.

B. Student Account Information

When you enroll in one of our programs, we may create a student account that includes:

• Username
• Encrypted password credentials
• Enrollment history
• Attendance records
• Program progress
• Certificates earned
• Course completion status
• Mentoring participation
• Coaching hours submitted
• Assignment submissions
• Examination results
• Continuing education records
  
  

C. Payment Information

Payments for tuition and other services are processed by trusted third-party payment providers such as Stripe and PayPal.

Symbiosis Coaching does not store complete credit card numbers or payment card security codes on its own servers. Payment information is processed in accordance with the security and privacy practices of our payment processors.

We may retain limited transaction information necessary for accounting, refunds, tax reporting, fraud prevention, and customer support.

D. Communications

When you contact us, we may retain records of communications, including:

• Emails
• Contact forms
• Telephone conversations (where permitted by law)
• SMS messages
• Chat conversations
• AI assistant interactions
• Customer support requests
  
  

These records help us improve customer service, maintain accurate business records, resolve disputes, and enhance the quality of our educational programs.

Part 2 – Information Collected Automatically, Cookies, Analytics & Technology Providers

When you visit our website, interact with our online services, or access our student resources, certain information is collected automatically through your browser, device, and our technology partners.

This information helps us:

• Operate and secure our website;
• Improve website performance and user experience;
• Analyze website usage;
• Measure the effectiveness of our advertising campaigns;
• Personalize content and communications;
• Prevent fraud and unauthorized access; and
• Maintain the integrity and security of our systems.

The information collected automatically generally does not directly identify you by itself, but it may become associated with your personal information if you voluntarily provide identifying information (for example, by registering for a webinar or submitting an inquiry).

Information collected automatically may include:

• IP address
• Browser type and version
• Operating system
• Device type
• Device identifiers
• Screen resolution
• Language preferences
• Referring website
• Pages visited
• Time spent on pages
• Date and time of visits
• Navigation paths
• Search terms used on our website
• Click activity
• Form completion activity
• Geographic region (based on IP address)
• Network information
• Cookie identifiers
• Advertising identifiers
• Session information

Our website uses cookies and similar technologies to improve functionality, remember user preferences, enhance security, analyze website traffic, and support marketing and advertising activities.

Cookies are small text files stored on your device by your web browser. They allow websites to recognize returning visitors and remember information about previous interactions.

We may also use similar technologies such as:

• Web beacons
• Pixels
• Tags
• Local storage
• Session identifiers
• Software development kits (SDKs), where applicable

These technologies help us understand how visitors use our website and allow us to improve the experience we provide.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the operation of our website and online services.

They may be used to:

• Authenticate users
• Maintain secure sessions
• Protect against fraud
• Remember security preferences
• Enable basic website functionality

Because these cookies are necessary for website operation, they generally cannot be disabled without affecting functionality.

Functional Cookies

These cookies remember choices you make, including:

• Language preferences
• Time zone
• Form preferences
• Login preferences (where applicable)
• Accessibility settings

These cookies improve convenience and user experience.

Analytics Cookies

Analytics cookies help us understand:

• Which pages are most frequently visited
• How visitors navigate the website
• Which marketing campaigns are most effective
• How visitors find our website
• Which devices are used
• Which countries visitors come from
• Website performance issues
• Conversion rates
• Visitor engagement

Analytics information is generally aggregated and used to improve our website and educational services.

Advertising Cookies

Advertising technologies help us:

• Measure advertising effectiveness
• Improve advertising relevance
• Avoid showing repetitive advertisements
• Better understand visitor interests
• Build audiences for future advertising campaigns
• Deliver personalized marketing where permitted by law
  
  

These technologies may be provided by advertising partners.

Depending on your location, you may have the ability to control certain cookies through:

• Your browser settings;
• A cookie consent banner (where implemented);
• Industry opt-out tools;
• Advertising platform preferences.

Most web browsers allow you to:

• Delete cookies;
• Block cookies;
• Receive notifications before cookies are stored; and
• Limit tracking technologies.
  
  

Please note that disabling certain cookies may affect website functionality and your ability to access certain features of our website or online campus.

We use website analytics tools to better understand how visitors interact with our website.

Analytics information helps us:

• Improve navigation;
• Enhance educational content;
• Optimize website performance;
• Understand visitor interests;
• Improve our marketing;
• Identify technical issues; and
• Improve user experience.
  
  

Analytics reports generally contain statistical information rather than information intended to directly identify individual visitors.

We use Google Analytics to measure website performance and visitor engagement.

Google Analytics may collect information such as:

• Pages viewed;
• Session duration;
• Referral sources;
• Device information;
• Browser information;
• Approximate geographic location;
• User interactions;
• Conversion events; and
• Website performance metrics.
  
  

This information helps us improve our website and better understand the interests of prospective and current students.

Google may process this information in accordance with its own privacy practices.

We may use Google advertising technologies to promote our educational programs and better understand the effectiveness of our advertising campaigns.

These technologies may support:

• Conversion measurement;
• Remarketing;
• Audience creation;
• Advertising optimization;
• Campaign performance analysis;
• Visitor attribution.
  
  

Advertising technologies may use cookies or similar technologies to measure interactions with our website and advertisements.

Where required by applicable law, we will seek consent before enabling non-essential advertising technologies.

We use customer relationship management (CRM) platforms to manage communications with prospective students, applicants, current students, graduates, and other individuals who interact with Symbiosis Coaching.

Our CRM may be used to:

• Process inquiries;
• Manage webinar registrations;
• Track applications and enrollments;
• Send requested information;
• Manage student communications;
• Coordinate advising and support;
• Schedule follow-up communications;
• Deliver educational content;
• Maintain customer service records.
  
  

Information stored in our CRM is accessible only to authorized personnel and trusted service providers with a legitimate business need.

If you schedule an appointment with us, we may use online scheduling platforms to facilitate appointment booking.

Scheduling information may include:

• Name;
• Email address;
• Telephone number;
• Appointment preferences;
• Time zone;
• Meeting history; and
• Information voluntarily provided during scheduling.
  
  

Appointment providers process information in accordance with their own privacy policies and our agreements with them.

Our educational programs include live online classes, mentoring sessions, webinars, and informational meetings conducted through secure video conferencing platforms.

Participation in these sessions may involve the collection of:

• Display name;
• Email address;
• Audio and video participation (if enabled by you);
• Chat messages;
• Attendance records;
• Poll responses;
• Shared documents;
• Questions submitted during sessions.
  
  

Certain educational sessions may be recorded for instructional purposes or to provide access to enrolled students who are unable to attend live. When recordings are made, participants will be notified in advance where required by applicable law.

Access to recordings is generally limited to authorized students, instructors, mentors, and administrators.

We may use third-party communications platforms to facilitate telephone calls, SMS messaging, voicemail, and other communications with prospective students, students, graduates, and customers.

These communications may include:

• Appointment reminders;
• Webinar reminders;
• Enrollment information;
• Student support;
• Administrative notices;
• Customer service responses; and
• Other communications related to our educational services.
  
  

Communications processed through third-party providers are subject to the security and privacy practices of those providers, in addition to this Privacy Policy.

Our website may offer AI-assisted chat or virtual assistant functionality to help visitors obtain information about our programs and services.

These tools are intended to improve customer service and provide timely responses to general inquiries.

Information submitted through AI-powered tools may be used to:

• Respond to inquiries;
• Improve the quality of AI responses;
• Train internal support workflows;
• Identify frequently asked questions;
• Improve customer service.
  
  

Visitors should avoid submitting sensitive personal information through AI chat unless specifically requested as part of an enrollment or support process.

AI-generated responses are provided for informational purposes and should not be considered legal, financial, medical, psychological, or professional advice.

When appropriate, visitors may request assistance from a human representative.

To operate our business efficiently, we engage carefully selected third-party service providers that perform services on our behalf.

These providers may assist with:

• Website hosting;
• Payment processing;
• Customer relationship management;
• Virtual classrooms;
• Appointment scheduling;
• Email delivery;
• Customer communications;
• Analytics;
• Advertising;
• AI-assisted customer support;
• Security monitoring; and
• Cloud storage.
  
  

All information processed through third-party providers are subject to the security and privacy practices of those providers, in addition to this Privacy Policy

Part 3 – How We Use Your Information, Student Records, Communications & Information Sharing

Symbiosis Coaching collects and processes personal information only for legitimate business, educational, contractual, and legal purposes. We strive to collect only the information reasonably necessary to operate our business, deliver our educational programs, and provide a high-quality experience for our students and prospective students.

Depending on how you interact with us, we may use your information to:

• Respond to inquiries and requests for information;
• Register you for webinars, information sessions, and events;
• Process applications and enrollments;
• Create and manage your student account;
• Deliver educational programs and coaching services;
• Provide access to our online campus and learning resources;
• Schedule mentoring sessions and coaching activities;
• Verify attendance and course completion;
• Issue certificates and educational credentials;
• Process tuition payments and refunds;
• Provide customer support;
• Improve our programs, website, and services;
• Personalize your learning experience;
• Send administrative communications;
• Send marketing communications where permitted by law;
• Maintain business records;
• Detect fraud or unauthorized activity;
• Protect the security of our systems;
• Comply with applicable laws and regulatory requirements; and
• Enforce our agreements and policies.
  
  

We do not collect personal information for purposes that are incompatible with those described in this Privacy Policy without providing appropriate notice or obtaining consent where required by law.

Where the General Data Protection Regulation (GDPR), UK GDPR, or similar privacy laws apply, we process personal information based on one or more of the following legal grounds:

Performance of a Contract

We process information necessary to:

• Process enrollments;
• Deliver educational services;
• Provide student support;
• Administer certification programs;
• Manage online learning;
• Provide mentoring and coaching services.
  
  

Legitimate Business Interests

We may process information where reasonably necessary to:

• Improve our educational programs;
• Enhance our website;
• Prevent fraud;
• Protect our systems;
• Analyze business performance;
• Improve customer service;
• Maintain records;
• Conduct internal reporting.
  
  

Whenever we rely upon legitimate interests, we seek to balance those interests with your privacy rights.

Consent

Certain processing activities may rely upon your consent, including:

• Marketing communications;
• Certain cookies and advertising technologies;
• Optional surveys;
• Testimonials;
• Photography or video uses requiring consent under applicable law.
  
  

You may withdraw consent at any time where consent is the legal basis for processing.

Legal Obligations

We may process information where required to:

• Comply with tax laws;
• Maintain accounting records;
• Respond to lawful requests;
• Protect legal rights;
• Meet regulatory requirements.

If you request information about our programs, attend a webinar, download educational resources, or otherwise interact with Symbiosis Coaching, we may send communications related to our educational offerings.

These communications may include:

• Program information;
• Upcoming classes;
• Educational articles;
• Webinars;
• Special events;
• Continuing education opportunities;
• Alumni resources;
• Company news;
• Promotional offers where permitted.
  
  

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.

Please note that even if you opt out of marketing communications, we may continue sending transactional or administrative messages relating to your enrollment, purchases, student account, or educational services.

For enrolled students, we maintain records necessary to administer our educational programs and document academic progress.

Student records may include:

• Enrollment history;
• Program participation;
• Attendance records;
• Course completion;
• Assignment submissions;
• Examination results;
• Coaching hours;
• Mentoring participation;
• Certificates earned;
• Continuing education records;
• Student support interactions;
• Payment history;
• Communications related to your educational experience.
  
  

These records are maintained only as long as reasonably necessary to provide services, comply with legal obligations, preserve academic integrity, or resolve disputes.

Students enrolled in Symbiosis Coaching programs receive access to a secure online learning environment.

The online campus may include:

• Course materials;
• Videos;
• Downloadable resources;
• Assignments;
• Discussion forums;
• Recorded classes;
• Educational resources;
• Certificates;
• Student progress information.
  
  

Users are responsible for maintaining the confidentiality of their login credentials and should not share access with others.

Unauthorized sharing of accounts or course materials may result in suspension or termination of access in accordance with our Enrollment Agreement and Terms of Use.

Many of our educational programs include live online instruction conducted through secure video conferencing platforms.

For educational continuity and student convenience, certain classes, mentoring sessions, or webinars may be recorded.

Recordings may include:

• Audio;
• Video (if enabled by participants);
• Chat messages;
• Shared screens;
• Presentation materials;
• Questions submitted during the session.
  
  

Recordings are used primarily to:

• Provide access for enrolled students who cannot attend live sessions;
• Support educational review;
• Maintain instructional consistency;
• Improve the quality of our educational programs.
  
  

Unless otherwise disclosed or required by law, class recordings are not used to train publicly available artificial intelligence models or sold to third parties.

Access to recordings is restricted to authorized students, instructors, administrators, and service providers with a legitimate need to support our educational services.

Symbiosis Coaching may use artificial intelligence technologies to enhance customer service, improve website navigation, assist with answering general inquiries, and support internal business operations.

AI-generated responses are intended to provide general informational assistance and should not be interpreted as legal, financial, medical, psychological, therapeutic, or other professional advice.

We regularly review and improve AI-generated responses; however, AI systems may occasionally produce incomplete or inaccurate information.

Whenever appropriate, users are encouraged to contact a member of our staff for assistance.

We do not disclose personal information except as described in this Privacy Policy or where permitted or required by law.

We may share personal information with:

• Service providers supporting our operations;
• Payment processors;
• Technology vendors;
• Learning management providers;
• Video conferencing providers;
• Customer communication providers;
• Marketing service providers;
• Professional advisors (such as attorneys, accountants, auditors, and insurers);
• Government authorities where legally required;
• Courts or law enforcement pursuant to lawful process.
  
  

Whenever possible, we require third parties processing personal information on our behalf to implement appropriate privacy and security safeguards.

Symbiosis Coaching does not sell personal information to third parties for monetary compensation.

We also do not knowingly rent or lease personal information to marketers or unrelated organizations.

Where applicable privacy laws define “sale” or “sharing” more broadly (such as under the California Privacy Rights Act), visitors may exercise any applicable rights as described later in this Privacy Policy.

If Symbiosis Communications, Inc. undergoes a merger, acquisition, reorganization, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction.

Any successor organization receiving personal information will be expected to honor the commitments described in this Privacy Policy or provide appropriate notice of material changes as required by applicable law.

Part 4 – Security, Data Retention, Your Privacy Rights & Contact Information

Symbiosis Coaching retains personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our educational services, comply with legal obligations, resolve disputes, enforce our agreements, and maintain appropriate business records.

Retention periods may vary depending on the nature of the information and the purpose for which it was collected.

For example, we may retain:

• Student academic records and course completion information;
• Certificates and credential records;
• Financial and accounting records;
• Customer support communications;
• Marketing consent records;
• Security and fraud prevention logs;
• Website analytics information (generally in aggregated or de-identified form where appropriate).
  
  

When personal information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with our data retention practices and applicable law.

Protecting your information is an important responsibility.

Symbiosis Coaching implements reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.

These safeguards may include:

• Secure Socket Layer (SSL/TLS) encryption for data transmitted through our website;
• Password-protected systems and accounts;
• Role-based access controls limiting access to authorized personnel;
• Multi-factor authentication for administrative systems, where appropriate;
• Secure cloud hosting and infrastructure;
• Regular software updates and security patching;
• Monitoring for unauthorized access and suspicious activity;
• Employee training regarding privacy and information security;
• Vendor due diligence for key service providers.
  
  

While we strive to protect personal information using commercially reasonable security measures, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security.

Users are encouraged to protect their own accounts by choosing strong passwords, keeping login credentials confidential, and notifying us promptly of any suspected unauthorized access.

Symbiosis Coaching serves students and prospective students located in many countries.

As a result, personal information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate.

These countries may have privacy laws that differ from those of your home jurisdiction.

Where required by applicable law, we implement appropriate safeguards designed to protect personal information transferred internationally, which may include contractual safeguards, organizational measures, and other lawful transfer mechanisms.

By using our services, where permitted by law, you acknowledge that your information may be transferred internationally for the purposes described in this Privacy Policy.

Depending on your place of residence and applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to:

• Request access to personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of personal information, subject to applicable legal exceptions;
• Request restriction of certain processing activities;
• Object to certain processing activities;
• Withdraw consent where processing is based on consent;
• Request a copy of your personal information in a portable format, where applicable;
• Opt out of certain marketing communications;
• Request information regarding categories of information collected or disclosed, where required by law.
  
  

We will respond to verified privacy requests within the timeframes required by applicable law.

To protect your privacy, we may request information necessary to verify your identity before fulfilling certain requests.

California Civil Code Section § 1798.83 permits users of our Site or the App that are California residents to request the categories of Personal Data we disclosed to third parties for their direct marketing purposes in the year preceding the request, the names and addresses of such third parties, and, in certain circumstances, examples of the products or services marketed by such third parties. These requests may be made once per year. To make such a request, please email us at privacy@symbiosiscoaching.com.

Symbiosis Coaching does not discriminate against individuals who exercise their privacy rights.

If you reside in the European Economic Area, the United Kingdom, or another jurisdiction providing similar rights, you may have additional protections under applicable privacy laws.

These rights may include:

• Access;
• Rectification;
• Erasure;
• Restriction of processing;
• Data portability;
• Objection to processing;
• Withdrawal of consent;
• The right to lodge a complaint with an appropriate supervisory authority.
  
  

Where required, Symbiosis Coaching will process personal information only on an appropriate legal basis and will honor applicable rights provided by law.

Some web browsers include a “Do Not Track” (DNT) feature.

Because there is currently no universally accepted standard governing DNT signals, our website may not respond to such browser settings.

We encourage users to review browser privacy settings and available opt-out mechanisms for analytics and advertising technologies.

Our website may contain links to websites, services, or applications operated by third parties.

We are not responsible for the privacy, security, or content practices of those third parties.

We encourage users to review the privacy policies of any third-party websites before submitting personal information.

Technology, legal requirements, and our business practices evolve over time.

Accordingly, we may update this Privacy Policy periodically.

When material changes are made, we will revise the “Last Updated” date at the beginning of this Privacy Policy and, where required by applicable law, provide additional notice.

Your continued use of our website or services following the effective date of an updated Privacy Policy constitutes acceptance of the revised policy, except where applicable law requires additional consent.

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Symbiosis Communications, Inc.
1 Hemingway Street
Shrewsbury, MA 01545
United States

Email: privacy@symbiosiscoaching.com (or replace with a dedicated privacy email address if one is established)

We will make reasonable efforts to respond to privacy-related inquiries in a timely manner and in accordance with applicable law.

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Commonwealth of Massachusetts, United States, without regard to its conflict of law principles.

Any disputes relating to this Privacy Policy or the processing of personal information that are not otherwise resolved informally shall be resolved through binding arbitration in the Commonwealth of Massachusetts, in accordance with the dispute resolution provisions set forth in the Symbiosis Coaching Terms of Use or other applicable agreement between you and Symbiosis Communications, Inc., except where applicable law prohibits mandatory arbitration.

Final Statement

At Symbiosis Coaching, we value the trust our students, prospective students, alumni, partners, and website visitors place in us. Protecting your privacy is an important part of that trust.

We are committed to handling personal information responsibly, maintaining appropriate safeguards, and continually improving our privacy and security practices as our organization and technology evolve.